Frequently Asked Questions
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WHERE CAN I FIND SIZE & FIT ADVICE?
Use our size guides which you can find on every product page on our site, to help you find your correct size and conversions. Please note that all sizing on our product pages is UK sizing unless stated.
CAN I CANCEL OR MAKE CHANGES TO MY ORDER?
Once your order has been placed, we will work as quickly as possibly to ensure it is sent out to you. If you do happen to have any changes, please make sure you contact us as soon as possible. You can call us on +44 (0) 1744 730 985 or email us at firstname.lastname@example.org
HOW WILL MY ORDER BE PACKAGED?
All packages are neatly prepared and your goods will be packaged securely to ensure your order arrives with you in perfect condition
WHAT IS YOUR RETURNS POLICY?
If you are not completely satisfied with the goods you have received in your order, we accept returns for refund or exchange if returned within 14 days of delivery. You can find our full returns policy here.
WHEN WILL I RECEIVE MY ORDER?
UK orders placed Monday-Friday before 2.30pm will be dispatched the same day for next day delivery. (excludes weekends) Orders placed over the weekend will be dispatched on Monday for delivery on Tuesday. If you require Saturday delivery, please select this option at checkout
Orders outside the UK placed Monday-Friday before 2.30pm will be dispatched the same day via UPS/DHL/FedEx and will arrive usually within 2-3 working days.
Once your order has been dispatched you will receive a tracking code to track your delivery progress.
WHEN WILL I RECEIVE MY REFUND?
Once your refund has been processed, you will be notified via email. Refunds usually take 3-5 working days to be returned to you via your original form of payment.
DO YOU HAVE A STORE?
Yes, you can visit us in our Men's and Women's Store at 44 Barrow Street, St Helens, United Kingdom, WA10 1RY. Our Jewellery Store is across the road at 41 Barrow Street and our Kid's Store is located around the corner on Claughton Street.
ARE YOU AN OFFICIAL STOCKIST?
We are an official and authorised stockist for all the brands that we sell on line and in store.