Our Returns Policy

Our Returns Policy

You can return or exchange any goods bought online from OD's Designer Clothing within 14 days from when you receive them providing you have the receipt and the goods are unworn and undamaged.

 

Returning Goods

Simply send returns back to us at the address below via a secure Post Office service. (Royal Mail Special Delivery Service recommended).

 

Please include the invoice with the goods, and print off a returns form at www.odsdesignerclothing.com/returns-form

When we receive the good, we will issue an exchange or a full refund for the original price of the goods providing that:

  • The tags have not been removed
  • The garment has not been worn or damaged
  • The packaging is returned

 

An exchange or full refund will be issued within 24 hours of receiving the returns, which can take up to 2-3 working days to show in your Bank/PayPal/Amazon account. Building Societies may take up to 10 working days.

 

Guidance & Notes

  • Refund does not include your cost of the original postage and packaging
  • Please note that we do not accept returns from courier companies. Please use Royal Mail Special Delivery.
  • We cannot be held responsible for packages lost or damaged in the post.
  • For your own protection, we recommend that you send your package by Royal Mail Special Delivery service as; Royal Mail special delivery insures goods up to £500 and this cover can increase to £1000 by paying a small premium.
  • If the goods you return are faulty or damaged, the cost of returning the goods to us is your responsibility. This does not affect your statutory rights as a consumer.
  • Unfortunately we are unable to accept returns on Underwear or Earrings due to hygiene reasons.

 

Returns on Special Offers

If an item bought under a Special Offer or Promotional Incentive is returned and the Special Offer no longer applies, then you will have the choice of an exchange or refund for the original purchase price paid.

 

Complaints Procedure

If you are not completely satisfied with any aspect of your purchase then please feel free to contact us at odswebsales@gmail.com or call us on 01744 730985 to speak to a member of our team.

 

Returns Address

OD's Designer Clothing

44 Barrow Street

St Helens

Merseyside

WA10 1RY

Contact

Phone - 01744 730985

Email - odswebsales@gmail.com